IT Support,
Consulting &
ICT Engineering
Whatever your need we can bundle them in; Managed Services Provider (MSP), Managed Security Services Provider (MSSP) services.
Here to support you.
Australian, Melbourne based ICT engineering support firm.
OUR SUPPORT SERVICES
Business Consulting
We offer traditional accounting, management accounting, technology grant services and other advisory services.
Our team members are registered with the Institute of Public Accountants as accounting and finance associates.
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Technical Consulting
We offer solutions architecture as part of our requirements engineering process.
Many of our team members are registered with multiple vendors such as AWS, Azure and Google.
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Development & Technical
Our core competencies are: cloud engineering, software engineering and cybersecurity engineering.
We are trained in devops CI/CD, development, deployment, including agile project management methodologies.
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Support & Maintenance
Support and maintenance services for custom built software, opensourced code, security and infrastructure services (UNIX like systems).
Our trained specialists can tailor a managed services package for your requirements.
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HOW IT WORKS
All services are designed to support and deliver customer value.
Step 1
Business Consultation
All development and technical requests are seen through a business case. Benefits:
✓ Avoid costly mistakes by “developing prematurely”
✓ Plan what the business actually needs vs what it wants
✓ Business objectives and execution alignment = technical iterations
✓ Identify market opportunities and fund the project
Step 2
Technical Consultation
Once the business case is ready, the technical team can design technical projects. Benefits:
✓ Ready-made technical iterations ready to develop
✓ Having solutions architects/ business analysts debug or find better ways to achieve your objectives
✓ Have all projects managed to be ontime and onbudget
Step 3
Secure
Development
Once systems have been designed we develop. Benefits:
✓ Full-stack web development: Front and backend stacks
✓ Software engineering services such as native Android and Apple software development
✓ Cloud engineering: DevOps, infrastructure-as-code development, architecture and design
✓ Cybersecurity engineering: Cloud , web application, database and infrastructure security.
Step 4
Support & Maintenance
Once development has been completed, you benefit by:
✓ Warranty period for all development by us
✓ Friendly, non-jargoned support over the phone, in person or online
✓ Maintenance services which fixes bugs, restores outages and more
✓ We offer ‘Project rescue support’ for projects not developed by us.
DCD
Our Consultants Achivements
Our consultants have worked with large organisations such as NASDAQ listed companies Verisign, IXIA, Keysight Technologies, SAP, CSIRO, Afterpay, OpenPay, Deloittes, Western Health and many more companies.
Our consultants are from strong academic backgrounds with graduates from Melbourne University, Monash University, UNSW, Deakin University and some receiveing the Deans scholar’s award.
Most of our consultants receive world class experience with us which are highly sought skills world wide.
Awards
We and some of our conslutants have won:
- Australian Information Security Association, academic finalist
- Most well developed program by Performance Education. Award for training ICT graduate students.
- Recipient of technology grant by the Victorian Government’s business innovation and sustaibility department. Development of augmented reality technology in 2014.
- and many more
FREE IT SUPPORT AND SOFTWARE
Free IT Support
Just like opensourced way of thinking, we believe in helping others, which is why we offer free support to all. Some Support examples
- Free business support: 30 minutes free initial consultation
- Free technical consulting support: Free initial systems analysis and design guidance.
- Free open software support: Installation, configurations and management guidance
- Free security support: Cyber security analysis advice and guidance
- Many more examples.
The difference between support and maintenance.
Support is the a human guiding you through the process, wheer maitenance is the big fixes and technical components such as applying security patches.
Free Software
Did you know you can get enterprise quality software free of charge. Many business owners don’t realise they can save thousands per month by choosing opensourced software.
Take a Customer Relations Management (CRM) as an example, Sales force would charge thousands of dollars per month for a small team. Where you can download and install openSourced software like Suite CRM free of charge. You only pay for the hosting.
Simply download the latest versions and if you need support come back to us.
- Free Customer Relations Management (CRM)
- Free accounting software
- Free Enterprise Resource Planning (ERP) software
and much more. Just ask us what you need and we would probably support it.