Basic IT-as-a-Service (ITaaS)
$190.00 / month
This IT support package is suited for an individual, small business who need some basic IT support, what ever that maybe. This package allows you to let raise tickets one of the following areas*:
- Cybersecurity Services
- Application Support
- Hardware Support
- Development/programmer/coder Support
- General IT Support
In this package you will have access to the following:
- Support
- Ticket Support Yes
- Video/phone Support Yes
- Remote access Support No
- Times of support Business Hours
- Discount voucher (for additional hours) 20%
- Tier 1 support: Unlimited* (Two to three day turnround)
- Hours in this package: three (3)
You can expect support during normal Australian business hours. Support tickets can be submitted at anytime through our support portal.
Our undiscounted IT Support hourly rates are range from AUD$80 to $160 per hour. See our FAQs tabs for details on how our support tiers differ.
*Please see full list of services in description section below.
This IT support package is suited for an individual, small business who need some basic IT support, what ever that maybe. This package allows you to let raise tickets one of the following areas:
Cybersecurity Services
- Ongoing data backup services (We backup you restore). Suited for offsite backup processes, part of a disaster recovery plan
- Monitoring services
- Data back up and restoration services
- Incident response, disaster recovery, monitoring services
Application Support
- WordPress support: Themes, plugins, integrating and 3rd party embedding systems, scripting (small code tweaks)
- SuiteCRM: Patching, customising, use of application
- Popular vendors: Google Platform, Microsoft (products)
Hardware Support
- Networking equipment: Modem, WiFi issues, other
- Data storage equipment: Backups, storage, setting up
Development/programmer/coder Support
- Programming support: For when you need a programmer to work on small tasks
General IT Support
- General IT related questions such as what certain jargon means, reading and understanding the impact of terms of conditions a Service Level Agreement (SLA) may have on your entity
- Vendor management: We can speak on your behalf, as we know how hard it can be to talk to ither IT/technology companies who offer limiting support options
- Consulting
In this package you will have access to the following:
- Support
- Ticket Support Yes
- Video/phone Support Yes
- Remote access Support No
- Times of support Business Hours
- Discount voucher (for additional hours) 20%
- Software updates as new versions become available
- Security patches as they become available
- Development hours none
- Backups – Monthly
You can expect support during normal Australian business hours. Support tickets can be submitted at anytime through our support portal.
Our undiscounted IT Support hourly rates are range from AUD$80 to $160 per hour. See our FAQs tabs for details on how our support tiers differ.
FAQs
Q. Can I cancel anytime?
Yes, you simply can let us know or you can cancel your subscription from your end using the payment method used. Email us at betterflow [at] delcorpdata.com.au
Q. What if you don’t have the support I need?
We suggest asking our team as we are constantly adding new services to our platform. You can email us at: betterflow [at] delcorpdata.com.au
Q. How do I get in touch with your support team?
You can raise a ticket through the support portal in the link below and you call us 1300 335 267.
Support Tiers
Tier 1 support – Unlimited support
General in nature, we provide guidance to solve usability issues, applications problems and other common IT issues. Fair use policy applies which means you should raise a reasonable number of tickets per month.
Tier 2 support – Paid support package
Is investigative, usually involves a specialist with hands-on problem solving solutions. Solving specific website, application, security, domain, hosting and other common IT issues.
Tier 3 Support – Specialist support
Is a trained specialist support technician usually revolving around a specific technology, platform, vendor or custom made support solutions as per a service-level-agreement (SLA). This may not be covered in your support package, best to ask your consultant.
